At WorthIt Australia, we want your order experience to be clear and straightforward. This Shipping & Returns Policy explains how delivery, returns and refunds are handled.
Shipping
Orders are prepared for dispatch as quickly as possible after payment is confirmed. Shipping costs and estimated delivery times, where available, are shown at checkout.
Some products may be shipped separately, depending on where they are stocked or fulfilled. If tracking is available, tracking details will be provided once your order has been dispatched.
Delivery times are estimates and may be affected by carrier delays, public holidays, weather, customs processing or other circumstances outside our reasonable control. If your order appears significantly delayed, please contact us and we will assist where possible.
Delivery Address
Please check your delivery details carefully before completing your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
International Orders
Where international delivery is offered, customs duties, taxes or import charges may apply. Unless stated otherwise at checkout, these charges are the responsibility of the customer and are determined by the destination country.
Change-of-Mind Returns
You may request a change-of-mind return within 14 days of receiving your order. To be eligible, the item must be unused, unworn, undamaged and returned in its original packaging with all included accessories or components.
Please contact us before returning an item so that we can provide return instructions. Items returned without prior approval may be delayed or unable to be processed.
For approved change-of-mind returns, return postage is generally the customer's responsibility. Original shipping charges are not refundable unless required by law.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, materially different from its description, or you receive the wrong item, please contact us as soon as reasonably possible. Providing your order number and clear photographs of the issue can help us resolve the matter more quickly.
Depending on the circumstances, an appropriate remedy may include repair, replacement or refund. Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
Items That Cannot Be Returned for Change of Mind
For hygiene, safety and product-integrity reasons, some items may not be eligible for change-of-mind returns once opened or used. Customised, personalised, perishable or final-sale items may also be excluded where permitted by law. Your rights for faulty or defective goods remain unaffected.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are returned to the original payment method. Your bank or payment provider may require additional time to process the credit after the refund has been issued.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before fulfilment begins, but cancellation cannot be guaranteed once an order has been processed or dispatched.
Contact Us
If you have a question about shipping, a return or a refund, please contact WorthIt Australia using the contact details provided on our website and include your order number where applicable.
Last updated: 5 October 2026.